New Product Return Policy

Dave Hrynkiw
February 1, 2002

We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.

This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.

Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.

MORE POSTS

August 28, 2009
Arduino Shields

As we all know, the 'A' in 'August' stands for 'Arduino'. So it's with great sorrow that this will be our last mega Arduino-centric update. We'll still be adding to our selection, but not in as massive amounts. The Arduino Components category is still rather sparse, so hopefully that'll see some love soon. But in […]

February 11, 2011
New Hakko Iron & SMD LoL Shields

I wasn't very interested when the new Hakko FX-888 soldering iron showed up, but as I opened it and explored more, I got to thinking "Dang - this is a nice iron...". It's small, heavy, made-o'-metal, and of Hakko quality. And it's better than the old 936 it replaces, in practically every regard. And it […]

1 251 252 253
Solarbotics Ltd Logo
Solarbotics has been operating for more than 25 years, bringing electronics know-how and supplies to both the electronics professional and hobbyist. We'll be happy to help you too!

Solarbotics, Ltd. is not responsible for misprints or errors on product prices or information. For more information, please see our Terms and Conditions.

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.

Copyright © 2024 Solarbotics Ltd. All Rights Reserved
cart