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We used to love supplying our international customers. Used to.
But we’re being hit with too many “This is costing too much with tariffs…” refused shipments. We’re trying to warn you – there’s at least 2 notices you HAVE to acknowledge before submitting your online order. But some customers are refusing shipments, and then claiming that the product “arrived defective”.
HOW do you refuse a shipment, then try to submit a charge-back if you never had the chance to evaluate it’s condition?
So until cross-border shipping policies shape up, we may be following up international orders for Electronic-fund transfers rather than PO or credit card.
We’re a small business – bigger than a some, far smaller than many. We can’t afford to keep having product refused, then it getting swallowed by the shipping companies as scrapped returns never to be seen again.