Help! It's getting colder outside and the trees are starting to shed all over everything. It's quite a mess. It's pretty, but a mess all the same. So we did what anyone would do in such circumstances - we made a small DIY tank platform wirelessly controllable, released a new breakout board, and put together […]
New Product Return Policy
Dave Hrynkiw
February 1, 2002
We've been having our usual post-Christmas trickle of product returns (for free support), and we're noting more-than-usual levels of incomplete paperwork on the parcels. If proper paperwork isn't done, the shipping company tries to bill us for customs and duties on the products that have already been paid.
This leads us to a new policy that if any product is to be returned to us, you must get in touch with us first (email, phone, whatever) for proper documentation instructions, otherwise the parcel will be returned unopened.
Terribly sorry about this, as we want you to be happy with your Solarbotics purchase with as little problems as possible. We hope that the reasons for this new policy are clear enough.
MORE POSTS
Closed August 3rd, New Product
Before we jump to the new product announcements, we need to tell you that we will be closed on Monday August 3rd (wait, what, it's already August?!) to celebrate something called a National One of the Many Long Weekends Day - I mean Heritage Day. We will resume our regular activities of answering phones and […]
New Hakko Iron & SMD LoL Shields
I wasn't very interested when the new Hakko FX-888 soldering iron showed up, but as I opened it and explored more, I got to thinking "Dang - this is a nice iron...". It's small, heavy, made-o'-metal, and of Hakko quality. And it's better than the old 936 it replaces, in practically every regard. And it […]
Starry Night Pendant Assembly Guide
We've already blogged about the Technology Grad Dresses, which are accompanied by the Starry Night Pendant as a perfect finishing touch to complete the outfit. Since then, we've upgraded and improved the Pendant design to make it a fully documented kit, rather than just a bundle: The 2xAAA battery holder offers longer life, less cost […]
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Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please visit www.P65Warnings.ca.gov for more information. This item was manufactured prior to August 31, 2018.