- I see a login prompt on the web site now. Do I have to log in to place an order now? I liked it like it was before!
No! You do not need to log in to place an order. However, if you do create an account and log in, you will be able to maintain your preferred site viewing settings as well as your name and address for quick and easy future orders. - Are you sure that my credit card details are safe and secure?
Absolutely! We make absolutely sure that your credit card is safe from the web site all the way until the transaction gets to the bank. The Solarbotics web site is hosted on its very own dedicated server, so you can be sure no one will have physical access to the machine. When your credit card details are submitted, they are transmitted over SSL (Secure Sockets Layer) to our secure server. We continually upgrade our software to avoid any potential and future security risks.We treat all our customers the way we would want to be treated, and we would have no issues trusting our own personal data to this web site. If you have any more concerns, please do not hesitate to contact us. Besides, we don’t even save your credit-card data on the website - it’s deleted as soon as the order is processed!
- Will you sell or give away my personal contact information?
Heck no! We hate spam just about as much, if not more than anyone else (you should see the piles of spam we get on an hourly basis!) so for us to give out your email address or contact information would be unthinkable. The only time your personal information is used is when we:- process your order
- contact you regarding your order
- send you our catalog (once a year)
- What kind of payment methods are acceptable?
Solarbotics can process your order online using MasterCard, Visa or PayPal. Simply go through the checkout process and enter your credit card number and expiry date and your order will be processed that way.We also accept cheque or money payments. Please view the mail order page for more details on sending Solarbotics a money order or a cheque payment. - Can I pay with PayPal?
Absolutely. Add items to your cart as usual. When at the cart, click on the “Checkout (PayPal)” button instead of the Visa/MC button. Proceed through the order checkout normally and follow the directions during the checkout process.Customers must have confirmed addresses when placing orders for $100 or more. - Why do I get a “Security failure. Data decryption error.” message when using Internet Explorer on Mac OS?
This error is the result of a bug in Internet Explorer.If you are using Mac OS X, you should use a different browser to eliminate this message, such as Firefox or Safari.